Delivery and Returns

Delivery

Australia and New Zealand

Your model parts will be packaged in a strong Agora Models box to ensure your parts are kept in perfect condition. We use a tracked service which is normally delivered within 3 days. You can track your parcels using the tracking code that we will send to you. We use the tracked service to ensure a safe delivery of your parcel and so that you know when you can expect your delivery to arrive.

 

 

Returns

We are happy to offer free returns on any full price and sale items returned to us in perfect condition, within 14 days of receipt of order. Faulty items may be returned at any time. This does not affect your statutory rights.

Refunds will be credited to the original card that was used for purchase. 
For advice please email us at customerservice@agoramodels.com. Full details for returning your package will be posted here soon and also included within your parcel. Feel free to contact us for help.