Contact and FAQs

FAQs

Many of your questions can be answered using the FAQs listed below. Simply click on a category to expand the FAQ topic or enter your question in the box below.

1967 Shelby GT500 Super Snake (7)

All of your easy-to-follow instructions are available via a PDF download. You will find these clearly located on the product page under the ‘downloads’ label. Please contact us if you cannot find them. You can also find them on our Forum page here – https://community.agoramodels.com/files

The 1967 Shelby GT500 Super Snake model has working lights and sounds. To operate these, it requires 3x LR44 or AG13 1.5V batteries.

Our 1967 Shelby GT500 Super Snake is made from an assortment of high-quality materials. The body, engine block, wheels and suspension are die-cast zamak. Items like the front grille are photo-etched stainless steel to allow amazing detail on thin parts.

We use a high-grade injection plastic for other components which require very intricate molding not possible with metal, and to closely resemble original materials.

All of this gives an impressively realistic final model, weighing over 18 lb/8kg.

Scale is a measurement we use to give customers an idea of how big your model will be when comparing to the real-life object. If you see the scale 1:8, this means your completed model will be eight times smaller than the real thing.

Width: 595mm (23.4”)
Depth: 232mm (9.1”)
Height: 175mm (6.9”)

Australia & New Zealand

Pack 1 is AU$99.99 and Packs 2–12 are AU$199.99 each. Shipping is FREE to Australia. There is a shipping charge of AU$14.99 per pack to New Zealand.

USA, Canada and Mexico

Pack 1 is US$64.99 and Packs 2–12 are US$129.99 each. There is a shipping charge of US$9.99 per pack.

UK

If you order the 12-month option, it is Pack 1 for £49.99 and Packs 2–12 are £99.99 each. 

If you order the 24-month option, it is Pack 1 for £49.99 and Packs 2–24 are £54.99 each.

Postage is FREE in the UK.

In total there are over 350 individual parts to our model of the 1967 Shelby GT500 Super Snake. These will be delivered to you across 12 individual packs.

Agora Models (1)

No, never. All products sold by Agora Models will 100% be completed and never stopped during production.

Delivery Queries (7)

You will be charged for Pack 1 within a few days of ordering for your first delivery. Subsequent packs will be charged and sent to you every 30 days, and you will be charged for one pack as they are processed for dispatch to you.

The first Packs for the Shelby Cobra 427 S/C will be dispatched in September 2020. We will of course notify you of the precise date nearer the time, and email you a tracking number for your parcel.

Subscriptions are an automatic process and set to follow your initial order on a monthly basis. However, if the date that we process your payments, and dispatch your parts, is inconvenient please contact us and we will make life easier for you and change the payment date to whatever is your preference.

Yes, we do deliver to the ROI. Just select the Ireland option from the country menu at the checkout and enter your details.

Once you have completed your order through our website, we aim to have dispatched your model parts within 48 hours. You should expect delivery 1–3 days after that. We suggest that if your order has not been received within 7 days from placing it, to contact us. During the global pandemic crisis, orders may take 3-7 days longer than expected but you can contact us at any time to track your parcel. We will always send you your tracking number once your order has been shipped so you will always be able to track its journey.

If for any reason we are unable to dispatch your order within 48 hours, we will contact you by email to update you on the situation.

Please note that for deliveries outside of the UK, USA and Australia, your delivery may take a little longer.

Yes, we ship WORLDWIDE!

We are pleased to confirm we are able to offer international delivery on our kits & accessories. We ship globally from one of our three distribution hubs which are located in the USA, UK and Australia. When you checkout you can enter your country location in the address box and any shipping costs will be calculated for you prior to payment.

You can contact us directly for any help and assistance that you need to arrange shipments. We will always send you your tracking number by email so you can follow your parcel’s journey.

Please find more information on the delivery process here – Delivery and Returns. For delivery timings, please contact us though we aim for 48 hours in many countries and 5-7 days in others.

Please note that local duties and sales tax charges are at the customer’s expense. 

Yes, we send to New Zealand from our warehouse in Australia. There is a small shipping charge applicable. You can find the specific cost in your basket, by selecting New Zealand as your location.

General Enquiries (1)

No, never. All products sold by Agora Models will 100% be completed and never stopped during production.

Missing or Damaged Parts (2)

If you require a replacement part, you will need to speak to customer services who will arrange to send a replacement part. Please have your account details ready and also a note of which part and the pack number it comes with.

We are sorry to hear you are missing some parts. You will need to speak to customer services who will arrange to send a replacement part. Please have your account details ready and also a note of which part and the pack number it comes with.

Payment Questions (9)

You can pay by PayPal, Visa, Delta, Mastercard or American Express plus Apple Pay if you order by Mobile/cellphone. If you have any issues or need a different form of payment, please contact us and we will try to find a suitable alternative for you.

You will be charged for Pack 1 within a few days of ordering for your first delivery. Subsequent packs will be charged and sent to you every 30 days, and you will be charged for one pack as they are processed for dispatch to you.

Please get in touch with us via email and we will arrange to speak to you on the phone. We can then have your details changed so that you can continue your subscription.

If your payment has failed to go through, then your deliveries may be suspended. This can happen if your card details have expired, you have changed address or if there are insufficient funds in the account. Please contact us to update your details and get your subscription active again. We can do this very quickly and simply.

Payments made online at www.agoramodels.com are completely secure. Our online booking service protects the information you send to us with secure forms and systems.

Subscriptions are an automatic process and set to follow your initial order on a monthly basis. However, if the date that we process your payments, and dispatch your parts, is inconvenient please contact us and we will make life easier for you and change the payment date to whatever is your preference.

Following are the costs for the standard model (please see separate pricing for the Limited Edition version)

Australia & New Zealand

Pack 1 is AU$99.99 and Packs 2–12 are AU$199.99 each. Shipping is FREE in Australia. There is a shipping charge of AU$14.99 per pack to New Zealand.

USA, Canada and Mexico

Pack 1 is US$64.99 and Packs 2–12 are US$129.99 each. There is a shipping charge of US$9.99 per pack.

UK

If you order the 12-month option, it is Pack 1 for £49.99 and Packs 2–12 are £99.99 each. 

If you order the 24-month option, it is Pack 1 for £49.99 and Packs 2–24 are £54.99 each.

Postage is FREE in the UK.

Rest of Europe

If you order the 12-month option, it is Pack 1 for 59,99 € and Packs 2–12 are 119,99 € each. 

If you order the 24-month option, it is Pack 1 for 59,99 € and Packs 2–12 are 64,99 € each. 

Rest of World

Please contact us on email or live chat for shipping to any other country. We ship globally.

No, you don’t have to sign a contract. There is no obligation. You can cancel your subscription any time by just giving us 14 days’ notice.

You can return your first pack within 14 working days of receiving your first delivery with the product completely intact and get a full refund. If you wish to cancel at any time after the 14 working days following receipt of your first pack, you can do so at any time. We are only able to provide a refund for any deliveries received within the last 14 days and therefore you cannot get a refund of more than one pack of your subscription. We would advise that you provide us with 28 days’ notice of cancellation as otherwise a pack may already be on its way to you and we will be unable to prevent the delivery.  Please contact us if you wish to cancel your subscription at any time.

Shelby Cobra 427 S/C (5)

All of your easy-to-follow instructions are available via a PDF download. You will find these clearly located on the product page under the ‘Download Centre’ button. Please contact us if you cannot find them.

You can also find them on our Forum page here – https://community.agoramodels.com/files

The first Packs for the Shelby Cobra 427 S/C will be dispatched in September 2020. We will of course notify you of the precise date nearer the time, and email you a tracking number for your parcel.

Following are the costs for the standard model (please see separate pricing for the Limited Edition version)

Australia & New Zealand

Pack 1 is AU$99.99 and Packs 2–12 are AU$199.99 each. Shipping is FREE in Australia. There is a shipping charge of AU$14.99 per pack to New Zealand.

USA, Canada and Mexico

Pack 1 is US$64.99 and Packs 2–12 are US$129.99 each. There is a shipping charge of US$9.99 per pack.

UK

If you order the 12-month option, it is Pack 1 for £49.99 and Packs 2–12 are £99.99 each. 

If you order the 24-month option, it is Pack 1 for £49.99 and Packs 2–24 are £54.99 each.

Postage is FREE in the UK.

Rest of Europe

If you order the 12-month option, it is Pack 1 for 59,99 € and Packs 2–12 are 119,99 € each. 

If you order the 24-month option, it is Pack 1 for 59,99 € and Packs 2–12 are 64,99 € each. 

Rest of World

Please contact us on email or live chat for shipping to any other country. We ship globally.

The Shelby Cobra 427 S/C comes in a total of 12 packs. You can have these delivered monthly (12 month subscription) or every-other month (24 month subscription).

Additionally we have a Limited Edition of this particular model. It is also delivered in 12 monthly packs.

You will pay an initial payment to reserve your unique number and Limited-Edition model. This will be charged immediately. In September, you will receive Pack 1, containing the first stages of your build. You will then receive one Pack each month for the next 11 months you will not be charged any further amount until Pack 6 as Packs 1-5 are included in the Limited Edition reservation price.

Don’t forget, you are free to change your mind and request a full refund at prior to September 2020.

Subscription Queries (12)

Please get in touch with us via email and we will arrange to speak to you on the phone. We can then have your details changed so that you can continue your subscription.

Yes you can always pause your subscription. Please contact us and we will do this for you.

If your payment has failed to go through, then your deliveries may be suspended. This can happen if your card details have expired, you have changed address or if there are insufficient funds in the account. Please contact us to update your details and get your subscription active again. We can do this very quickly and simply.

Subscriptions are an automatic process and set to follow your initial order on a monthly basis. However, if the date that we process your payments, and dispatch your parts, is inconvenient please contact us and we will make life easier for you and change the payment date to whatever is your preference.

If you would like to cancel your subscription, please get in touch.

Yes, we do deliver to the ROI. Just select the Ireland option from the country menu at the checkout and enter your details.

You will pay an initial payment to reserve your unique number and Limited-Edition model. This will be charged immediately. In September, you will receive Pack 1, containing the first stages of your build. You will then receive one Pack each month for the next 11 months you will not be charged any further amount until Pack 6 as Packs 1-5 are included in the Limited Edition reservation price.

Don’t forget, you are free to change your mind and request a full refund at prior to September 2020.

If you choose a 24-month subscription, you will receive one pack every two months. You will be charged every month. Therefore, it means 12 deliveries and 24 monthly payments, helping you spread the cost of your model over two years.

Please contact us via email at customerservice@agoramodels.com and we can do this for you. You can also do this in your My Account section.

When you buy from our website, you will receive your ‘Order Confirmation’ by email. Please check your spam folder as it may have been held there. If so, please add us to your safe senders list. If you still cannot find it, please contact us and we will make sure your order has been safely received.

No, you don’t have to sign a contract. There is no obligation. You can cancel your subscription any time by just giving us 14 days’ notice.

You can return your first pack within 14 working days of receiving your first delivery with the product completely intact and get a full refund. If you wish to cancel at any time after the 14 working days following receipt of your first pack, you can do so at any time. We are only able to provide a refund for any deliveries received within the last 14 days and therefore you cannot get a refund of more than one pack of your subscription. We would advise that you provide us with 28 days’ notice of cancellation as otherwise a pack may already be on its way to you and we will be unable to prevent the delivery.  Please contact us if you wish to cancel your subscription at any time.

Terminator T-800 (5)

High quality zinc alloy and ABS parts weighing at 13 lbs approx. (6 kg approx.)

Each month you will receive 10 stages (120 stages in total) plus a magazine which includes very detailed instructions for how to build your model. Each stage is the same as an issue previously released in Europe.

You will receive the tracking number for your first pack in early May and your second pack will be received at the end of May. Pack 3 and onwards will be at the end of each month starting in June.

As part of the collection, we will provide you with a remote control for you to operate the T-800. You will need to supply your own batteries, but these will be standard AA or AAA size. All details will be provided in the later in the series in due course.

USA and Canada

Pack 1 is US$64.99 and Packs 2–12 are US$129.99 each. There is a shipping charge of US$9.99 per pack.

UK

Pack 1 is £49.99 and Packs 2–12 are £99.99 each with free shipping.

Australia

Pack 1 is 99.99 AUD and Packs 2–12 are 199.99 AUD each with free shipping.

Useful Product Information (18)

All of your easy-to-follow instructions are available via a PDF download. You will find these clearly located on the product page under the ‘downloads’ label. Please contact us if you cannot find them. You can also find them on our Forum page here – https://community.agoramodels.com/files

All of your easy-to-follow instructions are available via a PDF download. You will find these clearly located on the product page under the ‘Download Centre’ button. Please contact us if you cannot find them.

You can also find them on our Forum page here – https://community.agoramodels.com/files

The 1967 Shelby GT500 Super Snake model has working lights and sounds. To operate these, it requires 3x LR44 or AG13 1.5V batteries.

High quality zinc alloy and ABS parts weighing at 13 lbs approx. (6 kg approx.)

Our 1967 Shelby GT500 Super Snake is made from an assortment of high-quality materials. The body, engine block, wheels and suspension are die-cast zamak. Items like the front grille are photo-etched stainless steel to allow amazing detail on thin parts.

We use a high-grade injection plastic for other components which require very intricate molding not possible with metal, and to closely resemble original materials.

All of this gives an impressively realistic final model, weighing over 18 lb/8kg.

Scale is a measurement we use to give customers an idea of how big your model will be when comparing to the real-life object. If you see the scale 1:8, this means your completed model will be eight times smaller than the real thing.

Each month you will receive 10 stages (120 stages in total) plus a magazine which includes very detailed instructions for how to build your model. Each stage is the same as an issue previously released in Europe.

Width: 595mm (23.4”)
Depth: 232mm (9.1”)
Height: 175mm (6.9”)

You will receive the tracking number for your first pack in early May and your second pack will be received at the end of May. Pack 3 and onwards will be at the end of each month starting in June.

The first Packs for the Shelby Cobra 427 S/C will be dispatched in September 2020. We will of course notify you of the precise date nearer the time, and email you a tracking number for your parcel.

We would recommend you register with our forum by following the link here – https://community.agoramodels.com. You will then be able to ask our experts who have built many models and they will be able to advise you with the tools you need to complete your model.

As part of the collection, we will provide you with a remote control for you to operate the T-800. You will need to supply your own batteries, but these will be standard AA or AAA size. All details will be provided in the later in the series in due course.

Following are the costs for the standard model (please see separate pricing for the Limited Edition version)

Australia & New Zealand

Pack 1 is AU$99.99 and Packs 2–12 are AU$199.99 each. Shipping is FREE in Australia. There is a shipping charge of AU$14.99 per pack to New Zealand.

USA, Canada and Mexico

Pack 1 is US$64.99 and Packs 2–12 are US$129.99 each. There is a shipping charge of US$9.99 per pack.

UK

If you order the 12-month option, it is Pack 1 for £49.99 and Packs 2–12 are £99.99 each. 

If you order the 24-month option, it is Pack 1 for £49.99 and Packs 2–24 are £54.99 each.

Postage is FREE in the UK.

Rest of Europe

If you order the 12-month option, it is Pack 1 for 59,99 € and Packs 2–12 are 119,99 € each. 

If you order the 24-month option, it is Pack 1 for 59,99 € and Packs 2–12 are 64,99 € each. 

Rest of World

Please contact us on email or live chat for shipping to any other country. We ship globally.

USA and Canada

Pack 1 is US$64.99 and Packs 2–12 are US$129.99 each. There is a shipping charge of US$9.99 per pack.

UK

Pack 1 is £49.99 and Packs 2–12 are £99.99 each with free shipping.

Australia

Pack 1 is 99.99 AUD and Packs 2–12 are 199.99 AUD each with free shipping.

Australia & New Zealand

Pack 1 is AU$99.99 and Packs 2–12 are AU$199.99 each. Shipping is FREE to Australia. There is a shipping charge of AU$14.99 per pack to New Zealand.

USA, Canada and Mexico

Pack 1 is US$64.99 and Packs 2–12 are US$129.99 each. There is a shipping charge of US$9.99 per pack.

UK

If you order the 12-month option, it is Pack 1 for £49.99 and Packs 2–12 are £99.99 each. 

If you order the 24-month option, it is Pack 1 for £49.99 and Packs 2–24 are £54.99 each.

Postage is FREE in the UK.

In total there are over 350 individual parts to our model of the 1967 Shelby GT500 Super Snake. These will be delivered to you across 12 individual packs.

The Shelby Cobra 427 S/C comes in a total of 12 packs. You can have these delivered monthly (12 month subscription) or every-other month (24 month subscription).

Additionally we have a Limited Edition of this particular model. It is also delivered in 12 monthly packs.

You will pay an initial payment to reserve your unique number and Limited-Edition model. This will be charged immediately. In September, you will receive Pack 1, containing the first stages of your build. You will then receive one Pack each month for the next 11 months you will not be charged any further amount until Pack 6 as Packs 1-5 are included in the Limited Edition reservation price.

Don’t forget, you are free to change your mind and request a full refund at prior to September 2020.

Previous

Next

Get in touch

If you have been unable to find the answer you require in the FAQs, you can contact us directly using the following methods:

Email: CustomerService@AgoraModels.com