Contact and FAQs

FAQs

Many of your questions can be answered using the FAQs listed below. Simply click on a category to expand the FAQ topic or enter your question in the box below.

1967 Shelby GT500 Super Snake (7)

All of your easy-to-follow instructions are available via a PDF download. You will find these clearly located on the product page under the ‘downloads’ label. Please contact us if you cannot find them. You can also find them on our Forum page here – https://community.agoramodels.com/files

The 1967 Shelby GT500 Super Snake model has working lights and sounds. To operate these, it requires 3x LR44 or AG13 1.5V batteries.

Our 1967 Shelby GT500 Super Snake is made from an assortment of high-quality materials. The body, engine block, wheels and suspension are die-cast zamak. Items like the front grille are photo-etched stainless steel to allow amazing detail on thin parts.

We use a high-grade injection plastic for other components which require very intricate molding not possible with metal, and to closely resemble original materials.

All of this gives an impressively realistic final model, weighing over 18 lb/8kg.

Scale is a measurement we use to give customers an idea of how big your model will be when comparing to the real-life object. If you see the scale 1:8, this means your completed model will be eight times smaller than the real thing.

Width: 595mm (23.4”)
Depth: 232mm (9.1”)
Height: 175mm (6.9”)

Australia & New Zealand

Pack 1 is AU$99.99 and Packs 2–12 are AU$199.99 each. There is a shipping charge of AU$15.99 per pack.

USA, Canada and Mexico

Pack 1 is US$64.99 and Packs 2–12 are US$129.99 each. There is a shipping charge of US$9.99 per pack.

UK

If you order the 12-month option, it is Pack 1 for £49.99 and Packs 2–12 are £99.99 each. 

If you order the 24-month option, it is Pack 1 for £49.99 and Packs 2–24 are £54.99 each.

In total there are over 350 individual parts to our model of the 1967 Shelby GT500 Super Snake. These will be delivered to you across 12 individual packs.

Agora Models (1)

No, never. All products sold by Agora Models will 100% be completed and never stopped during production.

Delivery Queries (5)

You will be charged for Pack 1 within a few days of ordering for your first delivery. Subsequent Packs will be sent to you at 1 month intervals, and you will be charged for those particular Packs only as they are processed for dispatch to you.

Subscriptions are an automatic process and set to follow your initial order on a monthly basis. However, if the date that we process your payments, and dispatch your parts, is inconvenient please contact us and we will endeavour to make life easier for you!

Yes, we do deliver to the ROI. Just select the Ireland option from the country menu at the checkout and enter your details.

Once you have completed your order through our website, we aim to have dispatched your model parts within 48 hours. You should expect delivery 1–3 days after that. We suggest that if your order has not been received within 7 days from placing it, to contact us.

If for any reason we are unable to dispatch your order within 48 hours, we will contact you by email to update you on the situation.

Please note that for deliveries outside of the UK, USA and Australia, your delivery may take a little longer.

Yes, we are pleased to confirm we are able to offer international delivery on many of our kits & accessories. We ship to many countries in Europe and around the world. Please find more information on the delivery process here – Delivery and Returns. For cost and delivery timings, please contact us. Please note that local duties and sales tax charges are at the customer’s expense. 

General Enquiries (1)

No, never. All products sold by Agora Models will 100% be completed and never stopped during production.

Missing or Damaged Parts (2)

If you require a replacement part, you will need to speak to customer services who will arrange to send a replacement part. Please have your account details ready and also a note of which part and the pack number it comes with.

We are sorry to hear you are missing some parts. You will need to speak to customer services who will arrange to send a replacement part. Please have your account details ready and also a note of which part and the pack number it comes with.

Payment Questions (8)

You can pay by Visa, Delta, Mastercard or PayPal, plus Apple Pay if you order by Mobile/cellphone. If you have any issues or need a different form of payment, please contact us and we will see what we can do.

You will be charged for Pack 1 within a few days of ordering for your first delivery. Subsequent Packs will be sent to you at 1 month intervals, and you will be charged for those particular Packs only as they are processed for dispatch to you.

Please get in touch with us via email and we will arrange to speak to you on the phone. We can then have your details changed so that you can continue your subscription.

If your payment has failed to go through, then your deliveries may be suspended. This can happen if your card details have expired, you have changed address or if there are insufficient funds in the account. Please contact us to update your details and get your subscription active again.

Payments made online at www.agoramodels.com are completely secure. Our online booking service protects the information you send to us with secure forms and systems.

Subscriptions are an automatic process and set to follow your initial order on a monthly basis. However, if the date that we process your payments, and dispatch your parts, is inconvenient please contact us and we will endeavour to make life easier for you!

No, you don’t have to sign a contract. There is no obligation. You can cancel your subscription any time by just giving us 14 days’ notice.

You can return your first pack within 14 working days of receiving your first delivery with the product completely intact and get a full refund. If you wish to cancel at any time after the 14 working days following receipt of your first pack, you can do so at any time. We are only able to provide a refund for any deliveries received within the last 14 days and therefore you cannot get a refund of more than one pack of your subscription. We would advise that you provide us with 28 days’ notice of cancellation as otherwise a pack may already be on its way to you and we will be unable to prevent the delivery.  Please contact us if you wish to cancel your subscription at any time.

Subscription Queries (11)

Please get in touch with us via email and we will arrange to speak to you on the phone. We can then have your details changed so that you can continue your subscription.

Yes you can. Please contact us and we will do this for you.

If your payment has failed to go through, then your deliveries may be suspended. This can happen if your card details have expired, you have changed address or if there are insufficient funds in the account. Please contact us to update your details and get your subscription active again.

Subscriptions are an automatic process and set to follow your initial order on a monthly basis. However, if the date that we process your payments, and dispatch your parts, is inconvenient please contact us and we will endeavour to make life easier for you!

If you would like to cancel your subscription, please get in touch.

Yes, we do deliver to the ROI. Just select the Ireland option from the country menu at the checkout and enter your details.

If you choose a 24-month subscription, you will receive one pack every two months. You will be charged every month. Therefore, it means 12 deliveries and 24 monthly payments, helping you spread the cost of your model over two years.

Please contact us via email at customerservice@agoramodels.com and we can do this for you.

When you buy from our website, you will receive your ‘Order Confirmation’ by email. Please check your spam folder as it may have been held there. If so, please add us to your safe senders list. If you still cannot find it, please contact us and we will make sure your order has been safely received.

No, you don’t have to sign a contract. There is no obligation. You can cancel your subscription any time by just giving us 14 days’ notice.

You can return your first pack within 14 working days of receiving your first delivery with the product completely intact and get a full refund. If you wish to cancel at any time after the 14 working days following receipt of your first pack, you can do so at any time. We are only able to provide a refund for any deliveries received within the last 14 days and therefore you cannot get a refund of more than one pack of your subscription. We would advise that you provide us with 28 days’ notice of cancellation as otherwise a pack may already be on its way to you and we will be unable to prevent the delivery.  Please contact us if you wish to cancel your subscription at any time.

Useful Product Information (8)

All of your easy-to-follow instructions are available via a PDF download. You will find these clearly located on the product page under the ‘downloads’ label. Please contact us if you cannot find them. You can also find them on our Forum page here – https://community.agoramodels.com/files

The 1967 Shelby GT500 Super Snake model has working lights and sounds. To operate these, it requires 3x LR44 or AG13 1.5V batteries.

Our 1967 Shelby GT500 Super Snake is made from an assortment of high-quality materials. The body, engine block, wheels and suspension are die-cast zamak. Items like the front grille are photo-etched stainless steel to allow amazing detail on thin parts.

We use a high-grade injection plastic for other components which require very intricate molding not possible with metal, and to closely resemble original materials.

All of this gives an impressively realistic final model, weighing over 18 lb/8kg.

Scale is a measurement we use to give customers an idea of how big your model will be when comparing to the real-life object. If you see the scale 1:8, this means your completed model will be eight times smaller than the real thing.

Width: 595mm (23.4”)
Depth: 232mm (9.1”)
Height: 175mm (6.9”)

We would recommend you register with our forum by following the link here – https://community.agoramodels.com. You will then be able to ask our experts who have built many models and they will be able to advise you with the tools you need to complete your model.

Australia & New Zealand

Pack 1 is AU$99.99 and Packs 2–12 are AU$199.99 each. There is a shipping charge of AU$15.99 per pack.

USA, Canada and Mexico

Pack 1 is US$64.99 and Packs 2–12 are US$129.99 each. There is a shipping charge of US$9.99 per pack.

UK

If you order the 12-month option, it is Pack 1 for £49.99 and Packs 2–12 are £99.99 each. 

If you order the 24-month option, it is Pack 1 for £49.99 and Packs 2–24 are £54.99 each.

In total there are over 350 individual parts to our model of the 1967 Shelby GT500 Super Snake. These will be delivered to you across 12 individual packs.

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Get in touch

If you have been unable to find the answer you require in the FAQs, you can contact us directly using the following methods:

Email: CustomerService@AgoraModels.com