Delivery and Returns

Delivery

UK Delivery

Your model parts will be packaged in a strong Agora Models box to ensure your parts are kept in perfect condition. Each delivery in the UK is free and we use the Royal Mail tracked service which is normally delivered within 3 days. You can track your parcels using the Royal Mail tracking code that we will send to you. We use the tracked service to ensure a safe delivery of your parcel and so that you know when you can expect your delivery to arrive.

Europe

Your model parts will be packaged in a strong Agora Models box to ensure your parts are kept in perfect condition. Each delivery to Europe outside of the UK is at the charge of £12.99 per delivery. We use the very reliable DHL tracked service which normally arrives within 2-4 days. You will be able to track your parcels using the DHL tracking code that we will send you. We use the tracked service to ensure a safe delivery of your parcel and so that you know when you can expect your delivery to arrive.

USA, Canada, Mexico

Please visit our US site for further information https://www.agoramodels.com/us/delivery-and-returns-us/

Australia and New Zealand

Please visit our Australian site for further information

Rest of the World

Your model parts will be packaged in a strong Agora Models box to ensure your parts are kept in perfect condition. Delivery to countries not listed above will be charged a £14.99 per delivery. We use the DHL tracked service which normally arrives within 6-10 days. You will be able to track your parcels using the DHL tracking code that we will send you. We use the tracked service to ensure a safe delivery of your parcel and so that you know when you can expect your delivery to arrive.

Returns

We are happy to offer free UK returns on any full price and sale items returned to us in perfect condition, within 14 days of receipt of order. Faulty items may be returned at any time. This does not affect your statutory rights.

Refunds will be credited to the original card that was used for purchase. 
For advice please email us at customerservice@agoramodels.com. Full details for returning your package will be posted here soon and also included within your parcel. Feel free to contact us for help.